Refund Policy for Online Course Material
At www.germanexamtraining.com we strive to provide high-quality educational content and resources to help you achieve your German language learning goals. We understand that sometimes, circumstances may require a refund. Our refund policy is designed to be fair and transparent. Please read the terms carefully before making a purchase.
- Digital Course Material:
- All purchases of digital course materials, including e-books, video courses, and downloadable content, are final and non-refundable.
- We do not offer refunds or exchanges for any digital products once they have been accessed or downloaded. - Live Online Classes:
- Refund requests for live online classes must be made at least 48 hours before the start of the class.
- If you miss a live class, no refunds will be issued, but you may request access to a recording if available. - Technical Issues:
- If you experience technical difficulties accessing course materials, please contact our support team immediately.
- Refunds for technical issues will only be considered if our team is unable to resolve the problem within 7 days. - Exceptional Circumstances:
- We understand that unforeseen circumstances can arise. In cases of serious illness or other significant events, please contact us to discuss your situation. Refunds in such cases will be considered on a case-by-case basis. - Fail Exam Money Back Guarantee:
- Under the Fail Exam Money Back Guarantee, we will refund the entire course amount if you take the corresponding exam of the Goethe Institut but fail to attain the passing mark, within 6 months of purchasing the course. Please contact us in this unfortunate event. - How to Request a Refund:
- To request a refund, please email us at [email protected] with your order details and the reason for your request.
- We aim to process all refund requests within 10 business days. - Changes to the Refund Policy:
- We reserve the right to modify the refund policy at any time. Any changes will be posted on this page.
Contact Us:
If you have any questions about our refund policy, please contact us at
[email protected].
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www.germanexamtraining.com for your language learning
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