Refund Policy for Online Course Material
At www.germanexamtraining.com we strive to provide high-quality educational content and resources to help you achieve your German language learning goals. We understand that sometimes, circumstances may require a refund. Our refund policy is designed to be fair and transparent. Please read the terms and conditions carefully before making a purchase.
- Digital Course Material:
- All purchases of digital course materials, including video courses, e-books and downloadable content are final and non-refundable.
- We do not offer refunds or exchanges for any digital products once they have been accessed or downloaded. - Technical Issues:
- We cannot offer refunds if you experience difficulties accessing course materials due to technical insufficiencies such as non-availability of a laptop or lack of good internet connectivity.
- The prerequisites for each course are clearly stated on the website, and should be fulfilled before purchasing the course. - Exceptional Circumstances:
- We understand that unforeseen circumstances can arise. In cases of serious illness, natural disasters or other significant events, please contact us to discuss your situation. Refunds in such cases will be considered on a case-by-case basis. - How to Request a Refund:
- To request a refund, please email us at [email protected] with your order details and the reason for your request. Our team holds all rights to accept or reject the request based on the investigation of the issue.
- We aim to process all refund requests within 10 business for all valid / approved requests. - Changes to the Refund Policy:
- We reserve the right to modify the refund policy at any time. Any changes will be posted on this page.
Contact Us:
If you have any questions about our refund policy, please contact us at
[email protected]
Thank you for choosing www.germanexamtraining.com for your language learning
journey.